Question 1

When will I get my order?

Accepted Answer

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time
depends on your location, but can be estimated at about 3–5 business days.

Question 2

Where will my order ship from?

Accepted Answer

We work with an on-demand order fulfillment company with facilities worldwide.

Question 3

My order should be here by now, but I still don't have it. What should I do?"

Accepted Answer

Before getting in touch with us, please help us out by doing the following:
 
1. Check your shipping confirmation email for any mistakes in the delivery address
2. Ask your local post office if they have your package
3. Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your
neighbor’s, get in touch with us at gracestreettees@gmail.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but
shipping will be at your own cost.

Question 4

How are your products made?

Accepted Answer

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.

Question 5

How do I track my order?

Accepted Answer

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at gracestreettees@gmail.com.

Question 6

I received a wrong/damaged product, what should I do?"

Accepted Answer

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you
quickly, please email us at gracestreettees@gmail.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Question 7

What’s your return policy?

Accepted Answer

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at gracestreettees@gmail.com

Question 8

Do you offer refunds?

Accepted Answer

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at gracestreettees@gmail.com with photos of wrong/damaged items and we’ll sort that out for you.

Question 9

Can I exchange an item for a different size/color?

Accepted Answer

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at gracestreettees@gmail.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund.

FAQ

Frequently asked questions